UPDATED 6 OCTOBER 2026

Citequay service terms.

Citequay is operated by Synapsek Labs PTY LTD. For service, billing or account help, email support@citequay.com.

Using the service

Check only public websites you own, manage or are authorised to assess. Do not use Citequay to access private systems, bypass restrictions, submit unlawful content or overload websites. Keep access codes and private report sessions confidential. You are responsible for the information you submit and for reviewing drafts before publishing them.

What the checks mean

Checks reflect the pages and provider responses available at the time. Website readiness is a technical heuristic, not a complete technical, security or SEO audit. Missing evidence in initial HTML does not establish that a signal is absent everywhere.

AI citation observations describe the disclosed model, questions, market and sample. API answers differ from consumer applications. Names extracted from answers are candidates to investigate, not verified competitors. No ranking, recommendation, registration, traffic, revenue or customer outcome is guaranteed. Changes between checks do not establish what caused them.

Plans and payment

The initial public check and free workspace do not require a payment. Paid subscriptions are available when checkout is enabled in your workspace. Creating a free account or registering interest creates no subscription or charge. Stripe displays the recurring price, billing interval and any applicable tax before you confirm payment. The dashboard lists the current included features and allowances.

Monitor, Grow and Scale are customer-facing plan names. Older billing identifiers or records may refer to Starter and Autopilot. Monitor means manually requested checks and saved history. Scheduled monitoring, automatic reports, team seats and managed or autonomous website changes are not included.

Usage allowances reset by UTC calendar month, independently of the Stripe billing date. A citation run reserves six buyer answers; partially completed runs consume that allowance. Provider capacity limits can also apply. Existing saved reports remain available when a paid allowance is exhausted.

Cancellation and billing help

For an active subscription, open Plan & billing → Manage billing to use the Stripe portal. Review the cancellation date, changes and any proration shown before confirming. Check the resulting status in your workspace. Contact support if the portal is unavailable or you dispute a charge. No subscription is activated solely by returning from a checkout page. Cancellation does not delete saved records. Nothing in these terms excludes rights or remedies that applicable law does not permit us to exclude.

Website changes

Most fixes are guidance for your web team. The Shopify beta can change product SEO titles and descriptions only after explicit approval of the exact draft. Review the store and product before approving. Session-scoped undo is available only while its record remains valid and the product has not changed externally. Theme changes, schema installation and autonomous changes are not included.

Reports and sharing

You may download your reports and share them with your team. Publishing a scorecard is optional; only selected fields are exposed, and links expire or can be revoked. You are responsible for choosing information you are authorised to publish. Third-party sources and AI output may be inaccurate or carry their own rights; inspect the source before relying on or republishing it.

Availability and data

Website access, provider availability and service limits may prevent a check from finishing. The app shows incomplete or unavailable observations rather than inventing results. Download copies you need to keep. See the privacy notice for retention, exports, sharing and deletion requests. Contact support if you lose access to saved work.

Changes and questions

Published service scope and prices may change. Review the plan and checkout details before any new purchase or change. Material changes to an existing paid service should be communicated to affected customers. Contact support@citequay.com if a term or service limitation is unclear.